In a world brimming with choices and competition, there’s one mantra that can set you apart: Always deliver more than expected. This isn’t just a business strategy; it’s a philosophy, a way of life that can turn the ordinary into the extraordinary.
Imagine you’re at a cozy café. You order a coffee, expecting just that – a coffee. But what if, along with your coffee, you receive a complimentary cookie, a warm smile, and a server who remembers your name? That extra touch, that unexpected delight, transforms a simple coffee into a memorable experience.
Here we use this stategy with our own customer and we got extra ordinery results.
Close to 50% returning customers, yes, we have that how we delivered. Aha moment for the customers, for a client, we used to deliver within 48 hours.
We reduced it to 24 Hr ….12 Hr….. 8Hr ……4 Hor….. and now we deliver within TWO HOURS. That’s what can create an aha moment for the customer.
An aha moment is the time when the customer really knows what the service is for, why they need it and how can they benefit from it. The moment you create aha moment for your customer, they start returning back.
So for your business, always try to create an aha moment which will help the customer return back to you. We found our aha moment by delivering in two hours. What is yours?